PROTECH
RESIDENTIAL
GARAGE DOOR
SERVICE

Yes — a service call runs $65–$95, and it's applied toward the repair if you have us do the work. If you decide not to repair, that's all you owe.

Not for regular scheduled work. If we schedule you between 8 AM and 5 PM, Monday through Friday, it's our regular service call price — no after-hours charge — and we'll work with your schedule to find a time in that window that fits you. After-hours pricing only applies to an emergency call, when you need us out right away outside those hours. We'll always tell you which rate applies before we come out.

Always. We diagnose first, quote one clear price, and only start when you say go. The quoted price is the price.

No — don't just buy by price. If you're shopping around, ask every company the questions on this page, and if one of them can't do just one of these things, don't let a low price cause you a life of misery. A door done cheap and done wrong costs you more in repeat calls, headaches, and repairs nobody will stand behind. Judge the answers first — then decide if the price is fair.

Yes — 24/7 is how we run. A spring can snap at midnight or on a Sunday, and a car stuck in the garage can't wait until Monday. Reach out anytime; doors that won't open and cars stuck inside jump the line. Being open 24/7 doesn't mean everything costs extra, though — work scheduled Monday through Friday, 8 AM to 5 PM, is regular pricing with no after-hours charge. After-hours pricing is only for emergency calls.

Often, yes — especially for doors that won't open and cars stuck inside, which jump the line. And since we're open 24/7, "same day" includes nights and weekends.

Then we don't just say "sorry, nobody's available" and leave you hanging. We'll do our level best to get there ourselves — and if we truly can't, we'll help find someone who can, someone we'd trust in our own garage. One way or another, help is coming, so you can stop worrying about it. That's our promise: you called us, so the worry is ours now, not yours.

If both springs went on the same day, they're the same age, and the second one is usually near the end of its life too. Replacing the pair costs less than a second service call in a few months — but it's your call, and we'll tell you honestly how the other one looks.

For repairs, yes — we service most major opener and door brands, and if yours needs a part that's no longer made, we'll tell you straight and lay out your options. But when it comes to selling you a new opener, we sell LiftMaster only. One brand, the one we trust — that's the deal.

Usually it's worn rollers, dry hinges, or a door out of balance — all cheap to fix now, and all harder on the opener the longer they go. A tune-up quiets most doors down, and a fresh set of nylon rollers can make a loud door sound new again.

Simple: a full tune-up for $89 — lube, balance, tighten, a full inspection of springs, cables, and rollers, and the complete safety check. If the door needs parts, parts are additional, and we'll tell you the cost up front before anything is replaced. Nothing is added without you saying so, and there's no pressure to do more than the tune-up.

Simple: we put your door on a schedule and come out to lube, balance, tighten, and inspect it — springs, cables, rollers, sensors, auto-reverse. You hear about wear while it's still a small, cheap fix, not after the spring snaps with the car inside. The first visit starts with the $89 tune-up special, and your program price is quoted up front from there. No contract tricks, no fine print — it's the old-school way of taking care of customers.

Yes — we do those too. We service and repair wood, cedar, and custom-made doors, and when we sell you one, we install it: measured for your opening, balanced with springs and hardware sized for the wood's weight, and the old door hauled off. Because sizes, woods, and designs vary, those are quoted up front — send a photo or video of what you have, or what you want, and we'll price it plain.

A chain drive pulls the door with a metal chain — tough and usually the lowest-priced, but the loudest. A belt drive uses a steel-reinforced rubber belt instead — just as strong for most homes and the quietest, which matters with a bedroom over the garage. A screw drive rides a long threaded steel screw — fewer moving parts and low maintenance, with noise in the middle. See the opener guide with pictures for the full rundown.

It's a LiftMaster smart opener, powered by myQ. It connects through Bluetooth and Wi-Fi to your home internet and to an app on your phone. The built-in camera lets you see inside your garage live from your phone, you can open and close the door from the app, and you get an alert whenever the door moves. We sell and install it, connect it to your Wi-Fi, and walk you through the app before we leave.

Plain rule: we can only offer a warranty plan on a door that's been brought up to the shape the tech recommends. If you choose not to fix what the tech suggests needs fixing, we can't offer the plan — no pressure and no hard feelings, that's your choice, and we'll still do the work you asked for at the quoted price. If you do make the suggested fixes and sign up for a plan, we'll work discounts in there for you, quoted in plain numbers before you agree to anything.

Installs aren't our main line — maintenance and service work are. But if your door is truly worn out, or we sell you a door, then yes: we install it, set it up right, and haul the old one off. What we won't do is push a new door on you when a repair or a set of rollers would fix what you've got.

Yes — we do new construction too. For newly built homes we measure the rough opening, supply and install the door, tracks, springs, and hardware, and fit a new LiftMaster opener with remotes, keypad, and safety sensors set up and tested before handover. We work with builders and homeowners, on one house or a run of homes, and steel, wood, cedar, and custom-made doors are all available. Pricing is quoted up front by plan, size, and door — send us the plans or the opening size and we'll price it plain.

Yes. Once we dispatch a truck, you'll be updated throughout the whole experience, and you'll get a link where you can track the truck — see where he's at and how far out he is, so you know when to expect him.

Every customer gets their own portal where you can track your complete history with us: every service call, every tech who came out to your property, what work was done on each visit, and how much it cost. It's your record of the job — all in one place, whenever you need it.

Yes — that's one of the best uses for it. Whether a property has a handful of doors or sixty or more, each door's service history is tracked separately in your portal: every call, every tech, what was done, and the cost. It's built for landlords and property managers who need to know what's been done — and what they've paid — across every unit.

Yes — every one. Our technicians are trained, certified, and background-checked before they ever come to your home, and Texas friendly besides. They also show up with ID, so you can check who's at your door before you let anybody in. And we're insured too: ProTech carries a $1 million general liability policy and a $200,000 business auto policy — so your home and property are protected while we work and while we're on the road to you.

No. Our body cams record the job only — the door, the hardware, and the condition of the work area when we arrived and when we left. They're not there to record people's faces or collect personal information. They're there so there's a clear record of the work itself, and proof we didn't damage anything in your garage or your home.

Yes. Our techs show up with ID, so you know it's really ProTech at your door. Check it before you let anybody in — if the person at your door doesn't have ProTech ID, it's not us.

Our limited lifetime warranty — on parts and labor, all backed in writing. If a covered part we installed fails, it's covered, and if something we did isn't right, we come back and make it right. We stand tall and proud behind our warranties — it's as big as Texas, and we put it in writing.

Yes — our garage door service package and warranty are transferable. If you're selling your home, we can package them up for your new buyers so the coverage passes to them. It's the same for landlords and flippers: the package can be set up to go to the next owner, documented in writing. Just let us know about the sale and we'll handle the transfer paperwork — there's a one-time $25 transfer fee to move the warranty and maintenance program to the new owner.

LiftMaster's own warranty, tiered by part: lifetime on the motor — and on the belt too, for belt drives — 5 years on parts for Elite Series models (1 year on standard chain-drive models), and 1 year on the battery backup, camera, remotes, keypad, and wall control. Our limited lifetime warranty on parts and labor — all backed in writing — rides on top of all of it. The full breakdown is in the LiftMaster warranty section above.

Yes — financing is available. It's there for the bigger jobs: a new door, a new LiftMaster opener, or a repair that turned out bigger than planned. Ask when you reach out and we'll walk you through the options in plain numbers before you agree to anything.

Four things: have the area around the door clean and free of debris, leave the driveway open and clear so we have free access, put the dogs up, and keep kids out of the work area — they're not allowed in it while we work, so we can work expediently and safely. Also know that our techs show up with ID, and they wear body cams that record the work only — not faces or personal information — so there's a clear record we did the job right and didn't damage anything.

We white-glove it. When we lubricate the springs, we put cardboard behind them first so oil doesn't spray all over your wall. After we spray the springs, tighten the chain, and lubricate, we wipe everything down so grease doesn't drip on your car. We wear booties over our shoes when we enter your home, and we wear gloves — rubber, surgical, and mechanic's gloves — while we work, so we don't leave fingerprints everywhere. And we can work around high-value items safely — we're insured, with a $1 million general liability policy and a $200,000 business auto policy. See how we white-glove it.

Just about however works for you. We take Cash App, and card payments run through Stripe — so Visa, Mastercard, American Express, Discover, and the other major cards Stripe takes, plus Apple Pay and Google Pay where your phone offers them. We can also take Bitcoin — just mention it when you reach out and we'll walk you through it. Paying is the easy part: the price is quoted in plain numbers before work starts, and that's the price you pay.

Every year, ProTech gives away 5% of its profits to 12 different charities, and we print a note about it at the bottom of every invoice — including how much we gave. We're not asking you for anything: nothing is added to your bill, and there's no donation to make unless you just feel like doing some good on your own. It's simply mentioned so you can see it. Giving back is how we get closer to each other again — family and friends, not strangers — and we also support Raise Your Hand. Or as Kevin puts it: "Do something good for humanity — it'll make you feel good, I promise."

Please do — we prefer it. Film the door with your cell phone: describe the issue, then walk around it — up, down, left, right, forward, back, inside, and outside — so we can see the springs, tracks, cables, and panels. It helps us diagnose the problem and give you a more exact price before we come out, and that can save you money. One rule: stay safe. Never get underneath the door at all if it's hanging or off track — film from the side at a safe distance, and don't try to lift or force it.